How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

วิทยาศาสตร์และเทคโนโลยี

Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at notlttstore.com/ and newandimprovedlttstore.com/
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
Buy a Prebuilt PC
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Buy Nvidia GTX 1660 Ti
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Buy Nvidia RTX 2060
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Buy AMD Ryzen 3700x
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Buy Nvidia RTX 2070 Super
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ความคิดเห็น

  • Joreen Soller
    Joreen Soller3 ชั่วโมงที่ผ่านมา

    I just realized that the HP guy is prolly from the Philippines because we do have a lot of roosters here and call centers operate generally from 9PM to 9AM HAHAHA he's working from home.

  • Sure, why not
    Sure, why not14 ชั่วโมงที่ผ่านมา

    this is why my workplace, an old, hardened, computer service store that started as a typewriter business... still deals only in DOT MATRIX paper invoices 😤

  • Shubham Garg
    Shubham Garg17 ชั่วโมงที่ผ่านมา

    James instead of jake for this type of content...

  • Haiderali Talpur
    Haiderali Talpurวันที่ผ่านมา

    Cyber power is F

  • gnkVLCT
    gnkVLCTวันที่ผ่านมา

    Fuck yeah, eight....gee-bee. Three times more faster. This is where you hang up, as the person on the other end has no idea.

  • opisex
    opisex2 วันที่ผ่านมา

    omg I feel so bad for people who have to deal with these companies, Dell was pretty much criminal not only in the pricing but also the specs, and the invoice? wtf?!? The whole thing was sketchy as hell and you're calling from Canada.. did they get you someone who spoke clear English or French? nah.. let's send'em to the India call center.. whole thing went down like a phone scam.

  • Rishabh Menon
    Rishabh Menon3 วันที่ผ่านมา

    Try Xrig PCs

  • JustAnAgent
    JustAnAgent3 วันที่ผ่านมา

    the HP Rep for sure is a Filipino! HAHHAHAHAHAHHA love their reactions on the chickens in the background.

  • Andrew Phipps
    Andrew Phipps3 วันที่ผ่านมา

    Does Sarah actually stream? 🤔😂

  • ahmad solahuddin ahmadon
    ahmad solahuddin ahmadon4 วันที่ผ่านมา

    i did purchase rtx 3080 and ryzen 5 5600x build for 1600$ and here is dell gtx 1660ti

  • YamiAlex224
    YamiAlex2244 วันที่ผ่านมา

    HP: farm noises Dell: we want your money

  • YamiAlex224
    YamiAlex2244 วันที่ผ่านมา

    Dell: we will learn from your video Also dell: warrenty sales buy buy buy

  • AST
    AST4 วันที่ผ่านมา

    And this is why researching for 100 hours is a way more productive use of time than wasting 15 minutes with these clowns

  • Luka 875
    Luka 8755 วันที่ผ่านมา

    Yes the Agent 006.9

  • Erik Edmund
    Erik Edmund5 วันที่ผ่านมา

    The iBuyPower rep really shows the benefit of hiring employees in the states, rather than outsourcing.

  • Ivan Fazekas
    Ivan Fazekas5 วันที่ผ่านมา

    I'm only 8 minutes in and angry enough to punch my monitor. Edit: it gets way better after the Dell call. Monitor still intact.

  • Mike Hunt
    Mike Hunt6 วันที่ผ่านมา

    That’s sorta weird. I was going to buy some Corsair headphones and I asked a couple questions and the assistant was really nice. Their customer support in this seems sorta lousy

  • Kesuto
    Kesuto6 วันที่ผ่านมา

    "006.9, like 69?

  • Meliodas Curams
    Meliodas Curams6 วันที่ผ่านมา

    Need help my AMD A6 CRASHES WHEN I PLAY GTA SAN ANDRE'S BUT SHE IS GOOD IN MINI 2D GAMES MY TWO DDR3 ARE OLD DIFFERENT BRAND Im from Philippines Here's my facebook Jesson axis curams

  • Meliodas Curams
    Meliodas Curams6 วันที่ผ่านมา

    Need help my AMD A6 CRASHES WHEN I PLAY GTA SAN ANDRE'S BUT SHE IS GOOD IN MINI 2D GAMES MY TWO DDR3 ARE OLD DIFFERENT BRAND Im from Philippines Here's my facebook Jesson axis curams

  • graphel145
    graphel1457 วันที่ผ่านมา

    Can confirm origin has great customer service, but it is expensive, especially if you don't go with a base config, and I also drive a bmw lmao

  • am3rican p3nguin
    am3rican p3nguin7 วันที่ผ่านมา

    Next time can you have a newbie vs an experienced person ordering and dealing with all

  • the gaming bird 2009
    the gaming bird 20097 วันที่ผ่านมา

    I had to wait for ibuypower for 2 and a Alf hours

  • Young Xue
    Young Xue8 วันที่ผ่านมา

    holy $&#@, that Dell rep just added 2 warranty without consent. using bestbuy's warranty as a comparison, those 2 probably costs about 800 dollars. this is absolute THEFT!

  • mnmsaregood1
    mnmsaregood18 วันที่ผ่านมา

    Bro the Dell call was absurd.

  • Christian Mohammed
    Christian Mohammed8 วันที่ผ่านมา

    I may be wrong but they usually make the invoice out tax inclusive and the McAfee fee would be part of the total invoice fee.

  • BASIL!!!!! The musical and pumpin' Seagull
    BASIL!!!!! The musical and pumpin' Seagull8 วันที่ผ่านมา

    I occasionally have to call the Network Operations Center of many different companies (huge companies that shall remain nameless). And you'd be surprised how many roosters I hear.

  • John
    John8 วันที่ผ่านมา

    As of April 2021, nothing has changed for Dell purchasing. They still hide fees, they still don't mention relevant PC components, they still up-sell warranties, antivirus, and software packages incessantly. I almost cancelled the whole purchase after the insistence to push the antivirus/software package. It's bad.

  • Marlberg
    Marlberg9 วันที่ผ่านมา

    6:29 and already im screaming at the Dell customer sales rep because they are putting the cart waaaaaaaay before the horse. SELL the damn PC already skip the upselling and sell the damn product! Sheesh!

  • Pulkit Sharma
    Pulkit Sharma9 วันที่ผ่านมา

    Dell sales person was Indian, and I am also Indian that why I launched too hard.

  • TheTuxedoMan
    TheTuxedoMan9 วันที่ผ่านมา

    yahtzee

  • KineticBongos
    KineticBongos10 วันที่ผ่านมา

    Riley being command is the greatest

  • Rudeboy John
    Rudeboy John10 วันที่ผ่านมา

    "Good morning Agent 006.9" Me, a man of culture and taste: continues to giggle quietly at this for the rest of the video

  • OTEBE SEBASTIAN
    OTEBE SEBASTIAN10 วันที่ผ่านมา

    All thanks to *Mightycracks* for the unlock 🇱🇷!!!!

  • OTEBE SEBASTIAN
    OTEBE SEBASTIAN10 วันที่ผ่านมา

    All thanks to *Mightycracks* for the unlock 🇱🇷!!!!

  • Matas134
    Matas13410 วันที่ผ่านมา

    damm the views 3,666,636 views

  • Royston Daniel
    Royston Daniel11 วันที่ผ่านมา

    Amd is actually costing more than Intel right now

  • That Person
    That Person11 วันที่ผ่านมา

    02:55 Dell 12:30 HP Canada 16:03 iBuy Power 19:28 Cyber Power 23:10 Origin 27:30 Corsair 29:42 Maingear 32:35 NZXT

  • savior105
    savior10512 วันที่ผ่านมา

    Greatest intro in the history of THmy

  • drkrd1
    drkrd112 วันที่ผ่านมา

    I would never ever ever ever under any circumstances buy a dell. I have had to repair too many of them for people who insist on getting them. What the girl should have said is I don't need a warranty cause I have a Linus. Alienware was great when it was actually Alienware.

  • link
    link13 วันที่ผ่านมา

    I like these it is like he is not shilling products

  • Andy Bestwick
    Andy Bestwick13 วันที่ผ่านมา

    Ooo she is nice

  • Andras Jonas
    Andras Jonas13 วันที่ผ่านมา

    "If it's for gaming then it might not need Ryzen..." that was a low blow!

  • Victor Eli
    Victor Eli14 วันที่ผ่านมา

    Was that Riley’s voice acting as the messenger in the brief case?

  • Lonestar Face
    Lonestar Face14 วันที่ผ่านมา

    120+ fps in any game? Yes, but can it run "Crysis" in 480p?

  • Aeron Ragandap
    Aeron Ragandap15 วันที่ผ่านมา

    SARAH IS 10x better than ur host on the first series of secret shopper. also on the building of her own unit. 💪👍👍 keep sarah hosting. 🤣 she's good.

  • Patrick
    Patrick15 วันที่ผ่านมา

    You should really contact the seller (e.g. Dell) and inquiry them for that

  • Daddy421
    Daddy42115 วันที่ผ่านมา

    I want to see lenovo added to these lol

  • müetere
    müetere15 วันที่ผ่านมา

    How come a customer bying a pc for 2 grand has to deal with a shady indian call center in the first place. I mean outsource it to india that's fine but at least get someone competent. The woman on the phone literally gave zero fucks about the computer itself. That's just sad man

  • crypt32
    crypt3216 วันที่ผ่านมา

    Has anyone noticed that Jakes headphones aren't plugged into anything and Linus' headphones are plugged into a phone?

  • Martyn James
    Martyn James16 วันที่ผ่านมา

    I really like the woman you have doing this, she seems really nice. It's a shame all customers aren't like her.

  • jame fake
    jame fake17 วันที่ผ่านมา

    I really wish I would have watched this before buying an Alienware pc. So far I have had it for 1 week and have spent 6 days dealing with them because they insisted the 550 watt would handle a i9 with a 3070 but it doesn’t and they refuse to help. So much more has happened but it’s too much to go into like being hung up on while asking to fix my pc and if I can buy an upgraded psu... dell Alienware is the worst to deal with

  • Prism Games

    Prism Games

    16 วันที่ผ่านมา

    Yeah they're literally scammers, even GamersNexus just got almost scammed by them

  • Twima's Box
    Twima's Box17 วันที่ผ่านมา

    Just wanna point out that when you are making a custom pc on a website and it asks what games you play and it tells you how much fps you'll get in that game it's complete BS. I got one a while back and it said that my fps for minecraft would be about 78. I got it and the fps was around 130. Like I said BS

  • The Gaming Theorist
    The Gaming Theorist17 วันที่ผ่านมา

    2:45 damn Linus

  • Conner Gates
    Conner Gates17 วันที่ผ่านมา

    Anybody else think the Origin PC guy sounds similar to the Verge PC guy?

  • Zain Khan
    Zain Khan17 วันที่ผ่านมา

    I got an ad with Linus in it before watching the video lmao

  • Ben Crenshaw
    Ben Crenshaw17 วันที่ผ่านมา

    Ok so I know this is an older video, but you should do a comparison between who gets upsold or screwed over more, Men or Women.

  • Taisen Des
    Taisen Des17 วันที่ผ่านมา

    Secret agent Sarah 🕵🏽‍♀️ is so cute. 😎 If she were to infiltrate my office and ask me for any classified information (staring at me with those enchanting eyes) I would give it all to her in a heartbeat (even the Wi-Fi password). 😅

  • Malek Alsalti
    Malek Alsalti18 วันที่ผ่านมา

    Linus: roasts Dell for offering Nvidia GTX 1060 Ti: Also Linus: includes an affiliate link to Nividia GTX 1060 Ti

  • Sounok S
    Sounok S18 วันที่ผ่านมา

    Indian IT industry generates a revenue of 200 billion $ which is expected to grow at 8% y.o.y

  • Sounok S

    Sounok S

    13 วันที่ผ่านมา

    @Neil Made this comment just to see what type of comments come forward. As expected 😆😆😆

  • Sounok S

    Sounok S

    13 วันที่ผ่านมา

    @Neil Go COPE!! This is the second reply you gave to me after 5 days. Lol someone is triggered, and is going through all the comment section just to find comments which he can reply to to put out the burning fire in his ass. 😂😂😂 And I am from Kolkata ( East India) YOU ASS IS BURNING GO COPE AND DONT FORGET TO COPE EVERYDAY And tech support and it industry are not different, its a part of it industry!!!!

  • Neil

    Neil

    13 วันที่ผ่านมา

    Self boosting in this video where stupidest call centre with annoying awkward accent with zero technical knowledge. 😅 Just stating facts, All call centres, scammers headquarters are situated in North states. Yes tech support will remain in India as companies want cheap labour who can work without any self respect for long hours. There is a huge difference between Tech support & IT industry, you gotta be from north state lol 😆. whereas when it comes to security & main Technological companies like Google, azure etc.... the IT industry are all in two cities in south,(Bangalore & Hyderabad). This is where legit working jobs are there & these people hate those call centre dummies in north as it brings bad to them due to the scammers. I been to India to know what is what, so don't trigger LoL 😂

  • StapleCactus
    StapleCactus18 วันที่ผ่านมา

    "$750 is a good budget for someone who needs something cheap." Man, anyone else remember the days when $750 was upper-mid tier parts? When the newest graphics cards ran $300? Now we're stuck with a bunch of selfish pricks stealing all the MSRP priced graphics cards to upsell at 3x higher. I really want to upgrade my 980Ti, but not for the cost of a used car.

  • Xe N
    Xe N19 วันที่ผ่านมา

    i hope that Dell rep was fired... and no a G5 doesnt cost 1900$.. it does with 4 year warranty and 1 year antivirus tho... (i mean back in 2020)... AND she upsold a I7 10700k for THAT rig? thats ignorant, sure it makes sense with a GPU upgrade (RTX was already out) but you cant upgrade with that dinky power supply lmao

  • Kart Man
    Kart Man19 วันที่ผ่านมา

    Where is internet historian?

  • JU5TNTIM3
    JU5TNTIM319 วันที่ผ่านมา

    Yahtzee. I admire your luck. 😂

  • Keith Leonard
    Keith Leonard19 วันที่ผ่านมา

    4 years ago I had an issue with an Alienware product, it took several calls to Dell and a lot of uninformed people to eventually get a call from Alienware. Alienware took care of the issue in 1 call and the next day I had a new part working. I'd not be shocked if Alienware is just pretty much a name at this point, sadly....

  • am3rican p3nguin
    am3rican p3nguin19 วันที่ผ่านมา

    I’m surprised you were able to talk to someone at Ibuypower

  • Film Monk Productions
    Film Monk Productions19 วันที่ผ่านมา

    I want to meet this rooster?

  • A C
    A C20 วันที่ผ่านมา

    How is it so hard for these companies to hire people that know anything.

  • Tres Waters
    Tres Waters20 วันที่ผ่านมา

    That Dell rep should be fired. I work in sales and can guarantee she gets paid on commission and offering warranty, anti virus, and financing fills her bucket (sales dollars that goes towards a set quota) and she intentionally added it after being told no. The whole point of giving the itemized quote was that the burden is now on the customer to read and catch it. The sales woman is betting on the customer missing it and giving final approval on all of the add ons.

  • Edgar Friendly
    Edgar Friendly20 วันที่ผ่านมา

    You are doing the pocker scene all wrong. The tapping means "check" not hit me.

  • Nicholas Donadio
    Nicholas Donadio20 วันที่ผ่านมา

    the 360W psu part was real pain...

  • Dumbkoff Crow
    Dumbkoff Crow20 วันที่ผ่านมา

    Are Dell Sales run by Ferengi, hence forcing their reps to upsell warranties before the actual product?

  • LiquidBlackWolf
    LiquidBlackWolf20 วันที่ผ่านมา

    India.. known as Call scam capital of the world... and DELL... uses people from india as tech support. And they sound SO annoying... NO THANKS. I hate DELL so much.

  • kris john
    kris john20 วันที่ผ่านมา

    they forgotten to say that hp had a rooster as their representative's assistant

  • Du Nicht
    Du Nicht20 วันที่ผ่านมา

    I buy power this is sh** how may I help you? 😂😂

  • FR3CK3R
    FR3CK3R20 วันที่ผ่านมา

    Where was NZXT?

  • A B
    A B20 วันที่ผ่านมา

    I feel like I would be such a good PC/laptop salesperson, but I would make absolutely no fuckin money on commission.

  • funny animal world
    funny animal world20 วันที่ผ่านมา

    Saleswoman is a saleswoman not a computer wiz .she is just reading the script or some information she had to learn.She probably doesent know what all those parts mean.

  • SkumShop
    SkumShop21 วันที่ผ่านมา

    lol hi im interested in perching.

  • DC KUPR
    DC KUPR21 วันที่ผ่านมา

    "wow, he made it work". He most likely did not, the price was 1999,99 but he made it sound better instead of saying it outright.

  • M1nat0
    M1nat021 วันที่ผ่านมา

    I knew it. I knew it and I still clicked on it. I held off on watching it when they uploaded all the Secret Shopper series this time around, and yet I couldn't resist. I've never cringed this hard before, Dell. Fuck's sake man and I used to recommend them...

  • Léo Flamanc
    Léo Flamanc21 วันที่ผ่านมา

    "three times more faster" yep thats good english lol

  • wink1980
    wink198022 วันที่ผ่านมา

    what happened is the first guy was cut off because his boss heard 2k and he was offering a 1.5k bet he was sacked

  • mustard roshi
    mustard roshi22 วันที่ผ่านมา

    At the Dell one... U sure that wasn't a scammer?

  • Windeycastle
    Windeycastle22 วันที่ผ่านมา

    After a minute of Dell phone I would yell: "I am hanging up and not ordering anything at you!!"

  • Hog Showman
    Hog Showman23 วันที่ผ่านมา

    Next time do apex gaming pcs

  • Juzefa WingedCat
    Juzefa WingedCat23 วันที่ผ่านมา

    To be fair, I work form home currently as well, and the customers I talk to can probably hear the roosters I have at the farmhouse as well 🤣🤣🤣

  • Aaron Huntley
    Aaron Huntley23 วันที่ผ่านมา

    GIVE THE ROOSTER A RAISE

  • Ahsan Uddin
    Ahsan Uddin24 วันที่ผ่านมา

    As someone that very recently purchased an NZXT BLD pc, I am extremely happy with their customer service, it's kinda sad that they didn't pick up the phone for this secret shopper challenge. I purchased the computer at something like 5 a.m. EST because I saw that they had an EVGA 3090 ftw3 ultra and I immediately clicked purchase. I contacted them a few days later to change the case into an H710 and they happily obliged even though they don't change orders 24 hours after they've been placed. I inquired a few times about the PC while it was being built, while enjoying friendly customer service, but it was through their website and not over the phone. Everyone's mileage varies, but mine was an excellent experience with NZXT and will happily purchase another prebuilt from them if I ever need one.

  • davemz999
    davemz99924 วันที่ผ่านมา

    Secret shopper's like... "Can you help me to select a gaming PC within my budget?" Dell rep's like... "Just give me your credit card number first, and then we can talk about your warranty."

  • Mario Simpson
    Mario Simpson24 วันที่ผ่านมา

    this video is funny AF

  • Ksan Khan
    Ksan Khan24 วันที่ผ่านมา

    I can't believe how helpful this video was in showing all of the reasons I only build my own computers and never ordered from any of the chain computer companies. Thanks, BIG Thumbs up.

  • Dovi Salomon
    Dovi Salomon24 วันที่ผ่านมา

    NZXT is a smaller shop that probably gets very few phone orders (because they are more niche brand feared towards enthusiasts). It's not completely unreasonable to not have a phone line. Honestly that's probably better than having a phone line that sucks.

  • Mr. Unix
    Mr. Unix24 วันที่ผ่านมา

    I CAN HEAR THE DAMN AWESOME COWBOY BEBOP TRACK IN THE BACKGROUND

  • T3nEighty
    T3nEighty24 วันที่ผ่านมา

    Just in case it wasn't obvious to someone the "Dell representative" is just a random person at a massive call center company Dell has outsourced to who knows nothing about computers or Dell for that matter and is simply going through the Dell website exactly the same as anyone else with an internet connection could do

  • 1337GameDev
    1337GameDev24 วันที่ผ่านมา

    10:34 - ummm... THERE'S NO PRICE PER ITEM What the absolute fuck.

  • spider man
    spider man24 วันที่ผ่านมา

    13:24 apex minecraft hosting

  • TheAngryDanishViking
    TheAngryDanishViking24 วันที่ผ่านมา

    I watch out for any support that tries to sell me all kinds of crap even BEFORE I even get to hear 'what can I get for my budget!?'.... jesus christ.

  • hiczok
    hiczok25 วันที่ผ่านมา

    oh wow HP was so much better

  • Spud McKeegan
    Spud McKeegan25 วันที่ผ่านมา

    I hate Dell so much. I had to deal with their inept Customer Service people 10 years ago and they haven't changed at all.

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